Privacy Policy.
Effective date: August 17, 2026
Last updated: August 17, 2026
Golden Ears Glazing Ltd. ("Golden Ears Glazing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information in our care. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit goldenearsglazing.com, contact us, request a quote, or otherwise interact with us through the website.
1. Personal Information We Collect
We may collect the following types of personal information.
Information you provide to us
When you contact us or submit a form through the website, we may collect information such as:
Your name
Email address
Telephone number
Company or organization name, if applicable
Project location and details
The service you are interested in
Information, photographs, documents, or other content you choose to include in your message
Records of our communications with you
Please do not submit sensitive personal information through the website unless it is necessary for us to respond to your request.
Information collected automatically
When you visit the website, we and our service providers may automatically collect limited technical and usage information, such as:
Internet Protocol (IP) address
Browser and device type
Operating system
Approximate geographic location derived from your IP address
Pages viewed and actions taken on the website
Date and time of your visit
Referring website or traffic source
Cookie identifiers and similar technical information
We do not accept payments or collect payment-card information through this website.
2. How We Use Personal Information
We may use personal information to:
Respond to questions, quote requests, and service inquiries
Communicate with you about a potential or existing project
Assess project requirements and prepare estimates
Provide and administer our glazing services
Maintain business and customer records
Operate, maintain, secure, and improve the website
Understand how visitors find and use the website
Detect and prevent fraud, misuse, security incidents, and technical problems
Comply with legal, regulatory, tax, insurance, and contractual obligations
Establish, exercise, or defend legal claims
We will not use personal information for a new purpose that is materially different from the purpose for which it was collected without obtaining any consent required by law.
3. Consent
We collect, use, and disclose personal information with your consent where consent is required by law. Consent may be express or implied depending on the circumstances and the sensitivity of the information.
For example, when you submit a contact or quote-request form, you consent to our using the information you provide to respond to your request and communicate with you about the requested services.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to respond to a request or provide certain services.
4. Cookies and Analytics
The website uses cookies and similar technologies. Some cookies are necessary for the website to function. With your consent where required, analytics cookies may also be used to help us understand website traffic and visitor behaviour.
The website is hosted by Squarespace and may use Squarespace Analytics. We also use Google Tag Manager to manage website measurement technologies and may use Google Analytics 4 to collect aggregated information about website use. These services may collect information such as IP address, device and browser information, pages visited, approximate location, referring source, and interactions with the website.
You can use the website's cookie controls to accept, reject, or manage non-essential cookies. You can also block or delete cookies using your browser settings. Blocking some cookies may affect how parts of the website function. Your browser controls do not necessarily prevent all forms of measurement that do not rely on cookies.
For more information about how our service providers handle information, please review the privacy information published by Squarespace and Google.
5. When We Share Personal Information
We do not sell or rent personal information.
We may disclose personal information when reasonably necessary to:
Employees, authorized representatives, subcontractors, or service partners involved in responding to an inquiry or delivering a project
Website hosting, analytics, communications, email, information technology, security, and data-storage providers that process information on our behalf
Accountants, insurers, lawyers, and other professional advisers
Government, regulatory, law-enforcement, or other authorities when required or permitted by law
A purchaser, successor, or adviser involved in a proposed or completed sale, merger, financing, restructuring, or transfer of all or part of our business, subject to appropriate confidentiality protections
Service providers are permitted to access personal information only as needed to provide services to us or as otherwise permitted by law.
6. Processing Outside Canada
Some of our service providers, including Squarespace and Google, may store or process information outside British Columbia or Canada, including in the United States and other countries. When information is processed in another jurisdiction, it may be accessible to courts, law-enforcement agencies, national-security authorities, and other government bodies under the laws of that jurisdiction.
7. Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet legal, accounting, insurance, contractual, and operational requirements. When personal information is no longer required, we will securely delete, destroy, or anonymize it, subject to any legal retention obligations.
8. Safeguards
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information in our care. These measures are intended to protect personal information against loss, theft, unauthorized access, use, disclosure, copying, modification, or destruction.
No internet transmission or storage system can be guaranteed to be completely secure. You should use care when deciding what information to send through an online form or email.
9. Accessing or Correcting Your Information
Subject to applicable law, you may ask us to:
Confirm whether we hold personal information about you
Provide access to your personal information
Explain how we have used or disclosed it
Correct personal information that is inaccurate or incomplete
Withdraw consent to certain uses of your information
We may need to verify your identity before responding. In limited circumstances, applicable law may permit or require us to refuse access to some information. If this happens, we will explain the reason unless we are legally prohibited from doing so.
10. Third-Party Websites
The website may contain links to third-party websites or services. We do not control those third parties and are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party website you visit.
11. Children's Privacy
Our website and services are intended for businesses, property owners, contractors, and other adults seeking glazing services. They are not directed to children, and we do not knowingly collect personal information from children through the website.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements. The revised version will be posted on this page with a new "Last updated" date. Material changes may also be brought to your attention through the website or another appropriate method.
13. Contact Us
Golden Ears Glazing Ltd. is responsible for the personal information under its control. Questions, access or correction requests, consent withdrawals, and privacy complaints may be directed to:
Privacy Officer
Golden Ears Glazing Ltd.
Email: info@goldenearsglazing.com
Telephone: 604-474-5588
British Columbia, Canada
Please include "Privacy Request" in the subject line of an email. We will review and respond to privacy questions and complaints in accordance with applicable law.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or, where applicable, the Office of the Privacy Commissioner of Canada.